TezPOS Complete Store Operations Guide
Step-by-step practical guide on how to operate TezPOS in your store across Web Browser, Windows Desktop App, and Mobile App. Includes complete workflows for 100% offline billing, barcode printing, cashier shift control, customer credit ledgers, and profit reporting.
Getting Started & Multi-Platform Access (Online & 100% Offline)
How to access TezPOS on any device (Browser, Windows Desktop .EXE, or Mobile App) and how your store keeps running seamlessly even without internet.
1.1 Accessing TezPOS on Web, Desktop App & Mobile
TezPOS is built with a single, unified interface that works identically across all your devices:
Open Chrome, Edge, or Safari on any laptop, tablet, or Mac. Log in with your store username and password to start billing instantly.
Dedicated Windows application for checkout counters with direct silent thermal printing (no print popups) and barcode gun auto-detection.
Store owners can check live counter sales, cash in hand, customer credit balances, and low-stock alarms from anywhere on their phone.
1.2 Zero-Internet Offline Mode: What Happens When Internet Drops?
In retail, every second matters. If your internet connection disconnects or speeds drop during a busy rush hour, TezPOS will NOT stop.
1.3 Setting Up Your Store Profile & Currency
Under Settings ➔ Business Settings, you can configure your Store Name, Address, Phone Numbers, Tax/NTN number, upload your store logo (which appears on receipts), set your preferred currency (PKR Rs., AED, SAR, USD, EUR, etc.), and choose your operational business model (Retail Mart, Wholesale, or Hybrid).
Daily Cash Register & Shift Control (Anti-Theft Security)
How to open the register in the morning, track cash throughout the day, and enforce blind shift handovers to stop cashier theft and cash shortages.
2.1 Opening the Morning Shift: Recording Beginning Cash
When a cashier arrives in the morning, they click Open Register. They enter the initial cash placed in the cash drawer (e.g. Rs. 5,000 for customer change).
2.2 Currency Denomination Counting (Rs. 5000, 1000... 1)
The cashier simply counts the physical notes in the drawer and types the quantity (e.g. 2 notes of Rs. 5000, 5 notes of Rs. 1000). TezPOS automatically calculates the exact total amount with zero math errors.
2.3 Closing the Shift: Blind Cash Handover (Preventing Cashier Theft)
To prevent staff theft and cash skimming, TezPOS uses a Blind Shift Closing System:
The cashier counts the total physical cash in the drawer and enters it into the screen. The system intentionally HIDES the expected sales total from the cashier so they cannot pocket the difference.
TezPOS calculates: (Beginning Cash + Cash Sales + Customer Payments) - (Expenses + Cash Refunds) = Expected Cash. It compares this against what the cashier entered.
If there is any cash shortage (e.g. Rs. -500 deficit), it is flagged immediately on the Shift Report and notified to the store owner.
Products, Variations, Barcodes & Packaging Units
How to add single products, set up size/color clothing matrices, print price stickers, and auto-convert Master Cartons into loose selling pieces.
3.1 Adding Simple Items vs Size & Color Variant Matrix
Click Products ➔ Add Product. You can choose between two modes:
- Single Product: For grocery items, medicines, electronics, or hardware items (Title, Barcode, Cost Price, Sale Price, Min Stock Alert).
- Variant Matrix (Garments & Shoes): Create 1 Master Item (e.g., "Men Cotton Shirt") and select Sizes (S, M, L, XL) and Colors (Black, Blue, White). TezPOS creates unique barcodes for all combinations automatically.
Men Premium Casual Polo T-Shirt
Master Attributes: Sizes [S, M, L, XL] × Colors [Jet Black, Navy Blue, White]
Zero manual calculation errors at counter checkout.
3.2 Carton ➔ Inner Pack ➔ Loose Piece Unit Auto-Conversions
In retail and wholesale, you often buy in bulk cartons but sell in loose pieces. TezPOS handles this automatically:
When you purchase 10 Cartons, the system knows you have 480 pieces. When you sell 5 loose pieces at the counter, your stock automatically adjusts to 9 Cartons + 11 Packs + 3 Pieces without manual multiplication!
3.3 Designing & Printing Thermal Barcode Stickers & Hangtags
Go to Products ➔ Print Labels. Select the products you want to tag, enter quantity, and choose your thermal sticker size (50x25mm, 38x25mm, or clothing hangtags). Click Print to generate high-resolution scannable barcode stickers with your Store Name and Price.
3.4 Batch Numbers & Expiry Date (FEFO) Protection
For Pharmacies, Cosmetics, and Food Marts: when entering purchase bills, enter the Batch Number and Expiry Date. At the counter, TezPOS automatically dispenses from the nearest expiring batch first (FEFO) to prevent expired medicine losses.
Daily Counter Sales & High-Speed POS Billing
How cashiers scan items at 0.1s speed, accept split payments (Cash + Card + JazzCash), hold customer carts, and handle scale barcodes.
4.1 Scanning Items & Complete Keyboard Shortcuts Map
Open the POS Screen. Cashiers can scan barcodes continuously with a laser scanner. Items are instantly added to the cart in 0.1 seconds. Cashiers can operate the entire sales session without touching the mouse using these 13 standard hotkeys:
4.2 Multi-Tender Split Payments (Cash + Card + JazzCash + Credit)
If a customer's bill is Rs. 10,000, they can pay Rs. 4,000 in Cash, Rs. 3,000 via Debit Card, and put the remaining Rs. 3,000 on their Customer Credit Account. TezPOS records each payment source cleanly.
4.3 Holding Customer Carts During Rush Hours
If a customer forgot their wallet or went back to pick up another item, click Hold Bill (F4). You can immediately bill the next customer in line. When the first customer returns, click Restore Cart to continue their bill in 1 second.
Wholesale & B2B Tax Invoicing
How wholesale distributors, traders, and suppliers create full A4 tax invoices with credit limits, volume pricing, and transport charges.
5.1 Creating Full A4 B2B Tax Invoices
Open the Wholesale Invoicing Screen. Select the buyer/store customer, add products in carton or bundle quantities, apply custom trade discounts, add freight or transport costs, and print an official A4 Tax Bill with your NTN/GST registration details.
5.2 Automated Customer Credit Limit Check & Lock
If a wholesale client has an agreed credit ceiling of Rs. 200,000 and their unpaid credit balance reaches Rs. 200,000, the system automatically locks new credit billing for that customer until they make a partial recovery payment.
Customer Credit & WhatsApp Debt Recovery
How customer credit balances are managed automatically, printed on receipts, sent via WhatsApp, and tracked to eliminate bad debts.
6.1 Printing 'Previous Balance + Today Bill' on Every Receipt
Whenever a credit customer makes a purchase, the printed thermal slip automatically shows their complete financial breakdown:
6.2 1-Click WhatsApp PDF Ledger Statements
Go to Customer Ledger. Click the green Share on WhatsApp button next to any customer. TezPOS generates a clean PDF statement of all their bills, payments, and remaining balance and opens WhatsApp directly to send it in 1 second.
Al-Madina Mini Mart (Haji Aslam)
Phone: 0300-1234567 • Address: Main Market, Block B
“Dear Customer Haji Aslam, your outstanding balance with Super Mart is Rs. 27,500. Attached is your official PDF statement.”
6.3 30, 60 & 90-Day Debt Aging Reports
The Debt Aging Report highlights overdue customer balances. It categorizes debts into 0-30 days, 31-60 days, and 90+ days old, allowing store owners to follow up on overdue amounts before they turn into bad debts.
Purchasing, Suppliers & Vendor Payable Ledgers
7.1 Recording Vendor Invoices & Inward Stock
When new stock arrives from a company or distributor, open Purchases ➔ Add Purchase. Select the supplier, enter items and carton quantities, enter the invoice total, and record any cash or cheque payments. Your warehouse inventory increases automatically.
National Foods Wholesale Distributor
Vendor ID: VEND-004 • Payment Terms: 15 Days Credit
7.2 Returning Defective Goods & Vendor Debit Notes
If items arrive broken or expired, click Purchase Returns. The system generates a formal Debit Note, deducts the defective items from your stock, and subtracts the amount from what you owe that supplier.
Stock Adjustments, Damages & Complete Stock Book
8.1 Writing Off Damaged or Expired Goods to Profit & Loss
If a juice bottle leaks, a garment tears, or a medicine expires, go to Stock Adjustment. Record the quantity lost. TezPOS updates your physical stock count and logs the loss directly into your monthly Profit & Loss expense audit.
8.2 The Stock Book: Complete Inward & Outward History
Open Reports ➔ Stock Book to see the complete biography of any product: Date of purchase, supplier name, exact invoice numbers when it was sold, returns, and current remaining shelf balance.
Daily Store Expenses & Real-Time Net Profit (P&L)
9.1 Logging Daily Expenses (Rent, Electricity, Tea, Fuel)
Click Expenses ➔ Add Expense. Select category (Shop Rent, Staff Tea, Generator Diesel, Shopper Bags) and enter amount. You can specify whether the money was taken from the Cash Register drawer or paid via Bank transfer.
9.2 Real-Time Gross Margin & Net Profit Reports
Open Reports ➔ Profit & Loss. TezPOS calculates your true financial picture:
Staff Attendance & Monthly Payroll Management
10.1 Daily Staff Attendance & Salary Advances
Open Attendance ➔ Attendance Sheet:
- Daily Attendance: Mark staff as Present, Absent, Half-Day, or Leave with 1 click.
- Salary Advance: If an employee takes Rs. 5,000 cash advance mid-month, record it under Advance.
- Monthly Payroll: At the end of the month, click Pay Salary. The system calculates exact working days, automatically subtracts previous advances, and logs the final salary disbursement.
Muhammad Rizwan
Attendance: 28 Days Present • 2 Paid Leaves • 0 Unpaid
Receipt Customization, Shortcut Keys & Automated Backups
11.1 Customizing 80mm/58mm Receipts & Custom Footer Text
Under Settings ➔ Invoice Settings, you can toggle receipt elements on or off:
11.2 Customizing Store Typography & Receipt Fonts
Go to Settings ➔ Display & Fonts. You can choose from over 50+ Google Fonts (Inter, Roboto, Poppins, Montserrat, Courier Prime, etc.) to tailor invoice aesthetics, receipts, and screen readability according to your store brand identity.
11.3 Custom POS Keyboard Shortcut Keys Configuration (Hotkeys Setup)
Under Settings ➔ Shortcut Keys, store owners can customize and rebind every single POS counter action to match their specific keyboard layout (Standard 104-key USB keyboards, 58-key programmable POS keypads, or touch screens):
- Rebind Any Action: Easily map single Function Keys (
F1-F12), combo keys (Ctrl+P,Alt+S), or Numpad keys to actions like Quick Pay, Hold Cart, Customer Search, Apply Discount, or Cash Drawer Pulse. - Anti-Collision Detection: The system prevents duplicate shortcut key assignments and warns if a key is already bound to another action.
- Profile Sync Across Lanes: Save custom keyboard profiles once in the cloud and deploy them to all cashier terminals in your branch with 1 click.
11.4 1-Click Database Backups & Safety
Go to Settings ➔ Backups. Click Generate Backup to download a safe, encrypted snapshot of all your store records (products, customer ledgers, sales history). You can also set automatic daily or monthly cloud backups.
Cashier Security & Anti-Theft Counter Protection
12.1 Protecting Sensitive Profit Margins & Cost Masking
Cashier accounts are strictly locked to their billing counter. Staff members can only view retail selling prices and authorized customer discounts—they cannot view your wholesale purchase prices, supplier bills, or overall shop net margins. This keeps your confidential trade margins 100% private.
12.2 Locking Manual Price Edits & Custom Discounts
Prevent unauthorized price alterations at the billing checkout. Any manual price discount override or custom item markdown requires typing an authorized Manager Password / PIN before the invoice can be saved.
12.3 Mandatory Manager PIN for Invoice Voids & Cancellations
To prevent cash skimming where a cashier prints a receipt, collects money from a customer, and then deletes the bill, TezPOS records every voided item and cancelled invoice in an immutable Security Audit Log. Cashiers cannot delete or void any saved bill without Manager PIN authorization.
Need Help Setting Up Your Store?
Our support team is available on WhatsApp and Remote AnyDesk for complete store setup, Excel items migration, and staff training.